The Medical Information Team

  • Who we are

    We are a dedicated team of healthcare professionals including clinicians, scientists, and medical communication specialists. We are committed to providing unbiased and evidence-based medical resources, which gives our customers information to inform patient care.

  • What we do

    We answer tens of thousands of questions each year from healthcare professionals, patients, and caregivers. Responding to unsolicited medical information requests through a variety of channels, including phone, postal mail, email, chat, and the web, supports our goal of informing patient care with up-to-date medical information on our medicines.

  • How we do it

    Our team of experts create and maintain response documents based on the latest scientific data on our medicines. We apply the Gilead Core Values every day by providing the accurate medical information available.

  • Our Vision

    To strengthen patient care by connecting our customers to up-to-date and accurate medical information.

  • Our Mission

    To empower our customers to make informed decisions by communicating tailored and evidence-based medical information in their preferred method of communication.

  • Gilead Core Values

    • Integrity - Doing What’s Right
    • Teamwork - Working Together
    • Excellence - Being Your Best
    • Inclusion - Encouraging Diversity
    • Accountability - Taking Personal Responsibility

Gilead is proud to participate in the Pharma Collaboration for Transparent Medical Information, known as phactMI™. This organization is dedicated to supporting healthcare professionals in their commitment to provide quality patient care. Learn more at